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Agfa HealthCare recognized with award from SERVICE 800 at Customer Satisfaction Executive Conference


8/22/2013 4:00 PM

Ten year award given for consistent commitment to quality customer service proven by regular performance at or above industry benchmark    

  • Agfa HealthCare recognized for exemplary customer service by customer satisfaction measurement company, SERVICE 800.
  • Company's remote service organization has increased customer loyalty by more than 12 linear points as measured through Net Promoter Value.
  • Agfa HealthCare's worldwide support capabilities help its customers maximize investments, optimize performance and costs, and enhance the delivery of patient care.

Agfa HealthCare has been recognized with a ten year award from SERVICE 800's Customer Satisfaction Executive Conference (CSEC) for a consistent commitment to quality customer service proven by regular performance at or above industry benchmark over a ten year period. The award was recently announced and presented at the CSEC in Minneapolis, Minnesota.    

"We take pride in not just delivering products, but providing high level support to our customers, and so we are honored to be recognized by SERVICE 800 for our commitment to meet and exceed their industry benchmarks," said Jeff Merrill, Vice President of Agfa HealthCare's Service Organization for North America. "Our organization has worked hard raising the bar on driving customer loyalty as measured through Net Promoter Value, and we're happy to report we've seen an increase there."

Continuous dedication to surpass customer satisfaction    

Agfa HealthCare's Remote Services organization has increased Net Promoter Value (NPV), a core measurement tool that can be used to gauge the loyalty of a company's customer relationships , by more than 12 linear points over a three year period with continuous dedication to surpass customer satisfaction with support from real-time customer response feedback tools provided by SERVICE 800.

"We commend Agfa HealthCare for their positive efforts and commitment to providing exemplary customer service day-in and day-out," said Jean Mork Bredeson, President of SERVICE 800. "With unbiased, neutral data collection with near real-time reporting methods, our measurement is unparalleled in quality and unimpeachable in integrity helping organizations like Agfa HealthCare understand and service its customers."

For 24 years, SERVICE 800 has specialized in measuring service quality and customer satisfaction within hours or days of service experiences. SERVICE 800 is known for building collaborative programs and benchmark comparisons that reveal greatest opportunities to improve where it counts.    

Agfa HealthCare's worldwide support capabilities help its customers maximize their investments, optimize their performance and costs, and enhance the delivery of their patient care. The company's service organization employees are guided by the principles of customer accountability, organization teamwork, employee ownership of the customer experience, and the highest levels of professionalism. Agfa HealthCare works with SERVICE 800 to benchmark customer satisfaction and ensure ongoing service delivery improvements.

Source: Agfa Healthcare

 

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